A team built on performance and integrity
Kristy McGrath
FounderThree years ago, Kristy McGrath threw the industry playbook out the window, applying core strategy and business principles to holiday property management in the Clarence Valley and in doing so, raised the standard of property performance and the guest experience across the market.
She has since brought together a team of high-performing, business-minded individuals and is applying that same performance-driven, customer-focused approach across the full spectrum of real estate services at Pilot Hill.
Tess Pitcher
General ManagerTess Pitcher brings structure, precision and a relentless focus on standards, shaped by a career in high-performance service environments and systems-led operations. With a deep understanding of what drives consistency at scale, she ensures every detail is accounted for and every process delivers.
At Pilot Hill, Tess underpins the performance of the business, applying disciplined systems and a people-first approach to create seamless experiences for clients and consistently strong outcomes across every property.
Bernadette Rice
Sales AgentWith nine years of experience and an established sales history across Yamba, Maclean and the wider Clarence Valley, Bernadette brings a considered, highly personalised approach to real estate.
Bernadette is known for her honest advice, clear communication and unwavering commitment to her clients. She takes the time to understand each property, its story and the goals of the people behind it, creating tailored campaigns designed to achieve the strongest possible outcome.
As a Licensed Real Estate Agent and Licensed Stock and Station Agent, Bernadette has experience across residential, coastal, lifestyle, rural and acreage properties. Her local knowledge, attention to detail and strategic approach ensure every property is positioned with clarity and purpose.
For Bernadette, real estate is about more than a transaction. It is about building trust, creating lasting relationships and delivering an experience her clients feel confident recommending.
Alicia O’Neill
Buyer's AgentAlicia O’Neill brings a practical, hands-on approach to property, shaped by years of buying, renovating and building equity through real estate and building and selling a number of successful service businesses. With a sharp eye for potential and a clear understanding of what drives performance, she helps clients make confident, well-informed decisions.
As part of Pilot Hill, Alicia applies that same disciplined, results-focused mindset to every property, combining real-world experience with strategic thinking and honed sales and negotiation skills to deliver outcomes that stand up in the market.
Mel Tonkiss
Operations ManagerMel Tonkiss plays a key role in operations at Pilot Hill. Mel bolsters the systems behind cleaning and maintenance that keep every property running to a consistent, high standard. With a focus on structure and reliability, she ensures the right people are in place and every detail is accounted for.
From recruiting and training cleaners to refining processes that keep maintenance seamless, Mel underpins the day-to-day performance of the business, ensuring every home is cared for with precision and consistency.
Lyka Loverez
Accounts ManagerLyka supports the financial operations of Pilot Hill, bringing precision, reliability and a thoughtful approach to trust accounting and invoicing. With a strong eye for detail and a commitment to accuracy, she helps ensure every financial process runs smoothly behind the scenes.
At Pilot Hill, Lyka plays an important role in maintaining the systems that give owners confidence. By keeping accounts accurate, payments timely and financial processes dependable, she helps create the clarity and trust that underpin every client relationship.
Steve Eagleton
Cleaning ManagerSteve leads the Coldstream House cleaning team, ensuring every Pilot Hill property is prepared to the highest standard before each guest arrives. From scheduling and training to maintaining consistent processes, he oversees the systems and people that keep every home guest ready.
Steve believes great presentation comes down to the details. Through clear expectations, careful oversight and a commitment to doing things properly, he has built a team that takes pride in delivering consistently high standards across every property. His work helps create the first impression that owners expect and guests remember.
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