A team built on performance and integrity
Kristy McGrath
FounderThree years ago, Kristy McGrath threw the industry playbook out the window, applying core strategy and business principles to holiday property management in the Clarence Valley and in doing so, raised the standard of property performance and the guest experience across the market.
She has since brought together a team of high-performing, business-minded individuals and is applying that same performance-driven, customer-focused approach across the full spectrum of real estate services at Pilot Hill.
Tess Pitcher
General ManagerTess Pitcher brings structure, precision and a relentless focus on standards, shaped by a career in high-performance service environments and systems-led operations. With a deep understanding of what drives consistency at scale, she ensures every detail is accounted for and every process delivers.
At Pilot Hill, Tess underpins the performance of the business, applying disciplined systems and a people-first approach to create seamless experiences for clients and consistently strong outcomes across every property.
Alicia O’Neill
Property Performance PartnerAlicia O’Neill brings a practical, hands-on approach to property, shaped by years of buying, renovating and building equity through real estate and building and selling a number of successful service businesses. With a sharp eye for potential and a clear understanding of what drives performance, she helps clients make confident, well-informed decisions.
As part of Pilot Hill, Alicia applies that same disciplined, results-focused mindset to every property, combining real-world experience with strategic thinking and honed sales and negotiation skills to deliver outcomes that stand up in the market.
Andre Rizk
Property Performance PartnerAndre Rizk brings a considered, strategic approach to property, grounded in real-world business experience and a deep understanding of how assets perform over time. With a background in engineering and hospitality and property investment, he balances the detail with the bigger picture to guide smart, well-timed decisions.
At Pilot Hill, Andre applies a performance-led mindset to the property sales process, helping clients navigate the market with clarity, confidence and a focus on long-term outcomes.
Flavie Verrier
Marketing Manager
Flavie Verrier leads marketing at Pilot Hill, shaping tailored property campaigns and building our holiday-maker facing brand ‘Oceanstays.com.au’ that draws the right audience in and supports every stage of the property journey. With a sharp focus on strategy and detail, she ensures each campaign is considered, cohesive and aligned with performance.
From brand storytelling to high-converting campaigns, Flavie plays a key role in feeding the funnel and driving meaningful engagement that supports strong, strategic property outcomes.
Deb Fornarini
Accounts ManagerDeb Fornarini leads accounts at Pilot Hill, bringing a strong background in hospitality and property management along with a sharp eye for detail and a clear understanding of financial performance. She ensures every number tells the right story and every process is grounded in accuracy and accountability.
With a focus on transparency and reliability, Deb underpins the financial integrity of the business, giving owners clarity and confidence while keeping performance front of mind.
Mel Tonkiss
Operations AssistantMel Tonkiss plays a key role in operations at Pilot Hill. Mel bolsters the systems behind cleaning and maintenance that keep every property running to a consistent, high standard. With a focus on structure and reliability, she ensures the right people are in place and every detail is accounted for.
From recruiting and training cleaners to refining processes that keep maintenance seamless, Mel underpins the day-to-day performance of the business, ensuring every home is cared for with precision and consistency.