Support in setting up your property for success

Proactive & hands-on property management

Calendar & booking management

Guest communications & key management

Cleaning, linen, bin and yard maintenance management

Linen supply (optional)

Guest welcome pack with basic supplies and locally sourced gifts.

Oversee urgent repairs

In our experience, there are elements of a home that easily get missed somewhere between guest exit cleans and general yard maintenance. That’s where we shine. We ensure that everything is clean, in working order and is styled to perfection for each and every guest.

Marketing is vital. We don’t just ‘set and forget’ like many others. We’ll promote your property and drive tactical campaigns across all of our marketing channels.

We’ll deliver guest retention programs and take advantage of all the guest retention and promotional opportunities afforded by a long customer lifecycle.

We won’t charge you annual marketing levies or any marketing related fees like others might.

We list your property on VRBO (Stayz.com), Bookings.com, AirBnB and Expedia. Your guests may also book directly through our website.

We know that every touchpoint with your guests provides an opportunity to ‘wow’ and to enhance their holiday experience.

We have plotted out the full guest lifecycle to optimise and add value each step of the way. Our communications are warm and kind and personal.

Should your guests have queries, we are there to answer in person and in a super timely manner.

Just having a good time on holiday is not enough for guests to tell their friends about your accommodation. We strive to delight your guests so they will tell everyone they know!

We go above and beyond to ensure this is the case. We do things that don’t cost money or profit, but are extremely valuable in the eyes of your guest - for example we proactively look to offer early check-ins or late check-outs where possible. We don’t wait for guests to ask.

We invest in the best software that allows us to benchmark your accommodation prices across all of the other short term rentals in Yamba and Angourie to find that ‘sweet spot’. The pricing is dynamic and changes according to real time data inputs like demand, occupancy and time to reservation. The old seasonal rate card can find you missing out on revenue.

We charge a fixed percentage commission on your rental income after booking engine commissions have been removed.

This is different to many others who include channel booking costs in their calculation which means you’re paying commissions on top of your commissions.

We don’t charge you any extra admin fees or mark-ups on your operating expense invoices.

We are a community of home owners with common goals and a mutual love for Yamba & Angourie. Our owner’s lounge is a space to collaborate and connect. We ask questions like “do you think it’s worth investing in expensive linen?” and our owners can share their insights and experiences.

We use our Owners Lounge to share heaps of videos of your property (either privately or publicly depending on your preference) so you always feel connected to your home, even if you’re many miles away.

We provide you with an owner app that will allow you to block out dates to stay as often as you like and view your bookings and income statements in real time. It will give you everything you need.

We're experienced renovators with trusted trades in Yamba and Angourie. We'd be delighted to be your eyes and ears on the ground if you can't be there. We can offer support, advice, sourcing, video calls and attend to your site frequently to identify any issues or concerns that need to be addressed. We can do this for an agreed hourly or project rate.

We’re available 24-7 for your guests. It’s all part of our value-add service.

We use Smart Locks with digital key codes to manage access. In our experience, guests, owners and cleaners find it more convenient and it saves locksmith costs long term.

We can support you with installation. This is the way the industry is heading because it works.

Our staff are fully and licensed and insured.

All rental revenue is held in our Trust account until it is released.

We are obliged to manage your money responsibly and operate in accordance with relevant legislation under our license. Not everyone does this but it’s important and we invest a lot to be able to offer this to our owners.

We of course hold public and professional liability insurance too.

We all know that good cleaners can make or break us in short term rentals - especially in Yamba and Angourie where extreme seasonality is a real issue.

In our experience, it’s imperative to work with a professional team that is scalable, trustworthy and reliable. It means you don’t miss out on last minute booking revenue and means you won’t be left without a cleaner come Summer peak season.

We work seamlessly and intimately with our brilliant cleaners.

Owners may either supply their own linen or we can provide it for you.