We understand the needs and drivers of property owners. We’re here to genuinely connect with you and to support you to achieve your goals.

Your questions answered.

  • We offer full service property management

    Support in setting up your property for success

    Proactive & hands-on property management

    Calendar & booking management

    Guest communications & key management

    Cleaning, linen, bin and yard maintenance management

    Linen supply (optional)

    Guest welcome pack with basic supplies and locally sourced gifts.

    Oversee urgent repairs

  • We get our hands dirty

    In our experience, there are elements of a home that easily get missed somewhere between guest exit cleans and general yard maintenance. That’s where we shine. We ensure that everything is clean, in working order and is styled to perfection for each and every guest.

  • Marketing is included in our fee.

    Marketing is vital. We don’t just ‘set and forget’ like many others. We’ll promote your property and drive tactical campaigns across all of our marketing channels.

    We’ll deliver guest retention programs and take advantage of all the guest retention and promotional opportunities afforded by a long customer lifecycle.

    We won’t charge you annual marketing levies or any marketing related fees like others might.

  • We list your property on all the major sites and take direct bookings on our website

    We list your property on VRBO (Stayz.com), Bookings.com, AirBnB and Expedia. Your guests may also book directly through our website.

  • Our guest communication is second to none

    We know that every touchpoint with your guests provides an opportunity to ‘wow’ and to enhance their holiday experience.

    We have plotted out the full guest lifecycle to optimise and add value each step of the way. Our communications are warm and kind and personal.

    Should your guests have queries, we are there to answer in person and in a super timely manner.

  • We take every opportunity to delight your guests

    Just having a good time on holiday is not enough for guests to tell their friends about your accommodation. We strive to delight your guests so they will tell everyone they know!

    We go above and beyond to ensure this is the case. We do things that don’t cost money or profit, but are extremely valuable in the eyes of your guest - for example we proactively look to offer early check-ins or late check-outs where possible. We don’t wait for guests to ask.

  • We hit the 'sweet spot' with your pricing

    We invest in the best software that allows us to benchmark your accommodation prices across all of the other short term rentals in Yamba and Angourie to find that ‘sweet spot’. The pricing is dynamic and changes according to real time data inputs like demand, occupancy and time to reservation. The old seasonal rate card can find you missing out on revenue.

  • We operate under a profit share model.

    We charge a fixed percentage commission on your rental income after booking engine commissions have been removed.

    This is different to many others who include channel booking costs in their calculation which means you’re paying commissions on top of your commissions.

    We don’t charge you any extra admin fees or mark-ups on your operating expense invoices.

  • Owners are invited to our 'Owners Lounge'

    We are a community of home owners with common goals and a mutual love for Yamba & Angourie. Our owner’s lounge is a space to collaborate and connect. We ask questions like “do you think it’s worth investing in expensive linen?” and our owners can share their insights and experiences.

  • We connect you to your property

    We use our Owners Lounge to share heaps of videos of your property (either privately or publicly depending on your preference) so you always feel connected to your home, even if you’re many miles away.

  • You have all the control

    We provide you with an owner app that will allow you to block out dates to stay as often as you like and view your bookings and income statements in real time. It will give you everything you need.

  • We can support you with renovations

    We're experienced renovators with trusted trades in Yamba and Angourie. We'd be delighted to be your eyes and ears on the ground if you can't be there. We can offer support, advice, sourcing, video calls and attend to your site frequently to identify any issues or concerns that need to be addressed. We can do this for an agreed hourly or project rate.

  • We're available 24-7

    We’re available 24-7 for your guests. It’s all part of our value-add service.

  • Smart Locks are the smart key management solution

    We use Smart Locks with digital key codes to manage access. In our experience, guests, owners and cleaners find it more convenient and it saves locksmith costs long term.

    We can support you with installation. This is the way the industry is heading because it works.

  • We are licensed, insured and we do everything according to the book

    Our staff are fully and licensed and insured.

    All rental revenue is held in our Trust account until it is released.

    We are obliged to manage your money responsibly and operate in accordance with relevant legislation under our license. Not everyone does this but it’s important and we invest a lot to be able to offer this to our owners.

    We of course hold public and professional liability insurance too.

  • Our cleaners are the best!

    We all know that good cleaners can make or break us in short term rentals - especially in Yamba and Angourie where extreme seasonality is a real issue.

    In our experience, it’s imperative to work with a professional team that is scalable, trustworthy and reliable. It means you don’t miss out on last minute booking revenue and means you won’t be left without a cleaner come Summer peak season.

    We work seamlessly and intimately with our brilliant cleaners.

  • We can provide your linen

    Owners may either supply their own linen or we can provide it for you.

Owner Onboarding

  • Welcome to Oceanstays — and congratulations. You’ve just joined a community of owners who care about creating holidays that feel unforgettable. You’re not just listing a property, you’re stepping into a partnership where your home is treated with care, your guests are looked after, and your investment is protected.

    You’re in control of your home and your decisions, while we take care of the detail, the guests and the systems that keep everything running smoothly. Together, we’ll make sure guests feel the Oceanstays difference the moment they arrive.

  • The first step is creating your listing. Here’s how it works:

    • We organise a professional photo shoot (usually 1–2 weeks’ notice).

    • Our team attends the shoot to direct, style and bring props to help sell the dream.

    • Photos are edited within 3–5 days.

    • We draft your listing within another 3–5 days.

    • You’ll receive your draft ad to review and approve.

    • We list your property on VRBO (Stayz.com), Bookings.com, AirBnB and Expedia. Your guests may also book directly through our website. This might take a few days to sync.

    Alongside your ad, you’ll receive your draft pricing. We use dynamic pricing that adjusts daily according to supply and demand. You set your absolute minimum nightly rate - the lowest you’d accept for low-demand or last-minute bookings. We’ll also set a base rate, usually 30% higher, which drives seasonal pricing.

    Nothing is fixed in stone. We’ll refine your ad and your pricing over time as bookings and guest feedback roll in.

    We won’t launch until you’ve approved and are happy with your ad and pricing.

  • Once your draft listing is ready, you’ll receive access to your Owner Portal — your property’s control centre.

    Here you can:

    • Add owner stays for yourself, friends or family (simply tick the box and enter contact details for friends or family and they will receive communications and support from us)

    • Leave cleaning notes or instructions

    • View bookings and revenue projections

    • Access monthly statements and invoices

    Simply toggle into the different pages at the top.

    If you’d like to host friends or family but still wish for them to pay, they can book through our website with our friends and family discount codes (see below in our FAQs).

    'The ‘Owner payout’ in your revenue projections is an estimate only, but is as close as we can get to estimating the net revenue you will receive for a booking. It’s calculated as ‘(Net accommodation fare + cleaning fee) - management commissions - cleaning fee)’ so we’re deducting your cleaning fee as an estimate of your actual cleaning and linen costs since we don’t know what they will be yet. The Net Accommodation fare is the amount the guest pays.

  • At the end of each month, you’ll receive your payout and a full statement within five business days. Your statement is itemised so you can see exactly where your money comes from:

    Revenue captured is logged at the top of the statements (any ‘pending’ guests haven’t checked in yet or we’re waiting for revenue from the booking channel).

    Accommodation fare and cleaning fare are captured under the ‘rentals’ column, the credit card processing fee that is paid to the credit card processor is captured under the ‘cc comm’ column, management commissions are captured in the next column and the difference is at the end. The next section shows your expenses and if you scroll down you’ll see details from your invoices noted at the top.

  • Our team is hands-on in your property every week — cleaning, checking and capturing guest feedback.

    • If something urgent arises during a stay, we’ll resolve it immediately to protect the guest experience and let you know.

    • If it’s a bigger issue, we’ll call you before moving ahead.

    • All cleaning and hostie tasks are standardised, so results are consistent no matter who’s on duty.

    If you have specific styling preferences — like how you want cushions arranged — share them with us. We’ll record them so your home is presented exactly how you want it.

    Before your first booking, we stock consumables, make sure that everything on our set-up checklist is in place, prepare guest instructions and gift bowls and make sure everything is ready. Cleaning is scheduled the day before the first guest arrives to keep it fresh.

  • Momentum builds after your first three guest reviews. Once those are in, bookings usually accelerate. In the early weeks, we’ll watch your performance closely and promote your property on our social channels to help build traction.

    You’ll receive email notifications as bookings land. Do let us know if you’d like us to turn these off for you.

  • Your property is promoted through Oceanstays’ booking site, e-newsletters and social media. Please subscribe if you haven’t already so you have visibility of our promotions.

    If you’d like to go further, we recommend setting up an Instagram page for your property. Even just nine strong images makes your page look polished and allows us to tag you in promotions.

    We can also create a dedicated property webpage linked to our booking system. This gives you an easy, professional way to promote your home directly. Just let us know if you would like us to create this for you.

  • We love staying in touch, but because we manage hundreds of messages each day, email is the best way to make sure nothing gets missed.

    During business hours:

    • Yamba region: Tess Pitcher tess@oceanstays.com.au

    • Lennox region: Naomi Herbert & Dimity Graham Lennoxhead@oceanstays.com.au

    • Accounts:

      accounts@oceanstays.com.au

    If you’d prefer a phone call, please email us and request a callback and specify your availability.

    Outside business hours:

    • Urgent: reply to any reservation-related message (this routes to our duty manager).

    • Non-urgent: email us and we’ll reply the next business day.

    This system helps us care for guests and owners around the clock while also protecting our team from burnout.

  • As an owner, you’re in control of your property and your decisions. However there are a few shared commitments we all agree to, because they protect every home in the Oceanstays collection:

    • Never cancelling a guest booking

    • Maintaining property standards consistently

    • Respecting the systems that allow us to provide full service at fair fees

    These non-negotiables protect the Oceanstays reputation and keep guests returning, which benefits every owner.

  • You’re now part of the Oceanstays crew. You’re in control of your home, supported by a team who cares and part of a community of owners who share the same high standards.

    Together, we’ll deliver holidays guests remember for all the right reasons — and you’ll see the rewards in your property’s performance and reputation.

    Welcome aboard.

We don’t just ‘set and forget’. We strive at all times to add value for our owners and their guests.

Interested in finding out more?

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